Course "Management Skills for New Managers" has been pre-approved by HRCI as eligible for 4 credits towards a participant's recertification upon full completion.

*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.

Overview of the webinar

New supervisors will be ready to hit the ground running with the skills learned in this Webinar. Be ready to take on any challenge, be your best and put what you’ve learned into practice immediately.

You will learn the skills you need to plan, prioritize and execute effectively each and every day.  Putting into practice both the “hard stuff” and “soft stuff” will help you meet new challenges with increased confidence, respect and power.

One of the toughest parts of a manager’s job is dealing with and turning around problem employees. The solutions aren’t “textbook”, yet in this Webinar, you will gain skills and tools for solving problems and making decisions, especially when dealing with those who challenge you the most.

Area Covered In The Webinar

Setting Yourself up for Success

  • Understanding your new role as a supervisor 
  • Making a change or letting go: Working with the three phases of change 
  • Recognizing common challenges and pitfalls to avoid 
  • Meeting the expectations of key stakeholders, including your boss, direct reports, senior management, and former peers 

Motivating Others

  • Understanding what motivation is
  • Understanding what motivates each and every one of your direct reports
  • Creating Performance Plans and Professional Development Plans which address individual motivation 

Managing Employee Performance

  • Setting SMART goals for yourself and others 
  • Using a five-step model to train your employees 
  • Giving and receiving supportive and corrective feedback

Managing Up

  • Understanding and adapting to your manager’s style
  • Anticipating your manager’s needs and fulfilling them
  • Developing the best possible relationship with your manager

Communication Skills

  • Demonstrating active listening to show understanding and check content
  • Asking questions that uncover valuable information and strengthen the relationship

Great Performance Through Coaching

  • Demonstrating giving and receiving feedback constructively
  • Assessing your own strengths and development needs as a coach
  • Asking questions that increase employees’ self-awareness and accountability

Delegating Effectively

  • Creating a plan for delegation and using this process to assign key tasks 
  • Overcoming your fears of turning over responsibility and authority 

Handling Conflict with Ease 

  • Knowing your conflict-handling styles 
  • Developing the right conflict approach for each individual and situation 

Managing Your Time

  • Applying the time priority model to workplace tasks 
  • Managing and protecting your time to get more of the right things done

Who Will Benefit?

  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Manager 

About the speaker

Chris DeVany

Years of Experience: 15+ years

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Syst